Order processing
Please allow 3 days to process your order and 15 business days for the shipping. Expect an email within 1 day to let you know your order is on the way!
When your order is ready for delivery, you will receive an email with real-time tracking information.
Store pickup
Orders cannot be picked up.
Local delivery
Local delivery is not available.
Flat rate shipping
Orders are generally shipped within 3 days. The standard flat shipping rate is CAD 4.97.
Free shipping applies automatically to eligible orders with a minimum subtotal of USD 50. Final shipping charges are shown at checkout.
Domestic shipping rates and estimates
Shipping charges for your order will be calculated and displayed at checkout.
International shipping
We offer international shipping.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Enamel-Pins is not responsible for these charges if they are applied and are your responsibility as the customer.
Refunds, returns and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@enamel-pins.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at contact@enamel-pins.com.